Return & Refund Policy

RETURN & REFUND POLICY — OMYRTE

1. Overview

At OMYRTE, we strive to ensure that you are fully satisfied with your purchase. If you are not completely satisfied, we are here to help.

This policy explains how returns, exchanges, and refunds are handled.

2. Return Eligibility

To be eligible for a return:

* The item must be unused, unworn, and in its original condition
* The item must be in its original packaging
* The return request must be made within 14 days of delivery

Certain items may not be eligible for return, including final sale or personalized products.

3. Return Process

To start a return, please contact us at:

support@omyrte.com

Include:

* Your order number
* Reason for return
* Photos of the product (if applicable)

Once your request is approved, we will provide return instructions.

4. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved:

* Refunds will be issued to your original payment method
* Processing time may take 5–10 business days

Shipping costs are non-refundable.

5. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need an exchange, contact us at support@omyrte.com.

6. Non-Returnable Items

Certain items cannot be returned, including:

* Final sale items
* Gift cards
* Personalized or custom-made products

7. Late or Missing Refunds

If you haven’t received your refund yet:

* Check your bank account again
* Contact your credit card company (processing time may vary)
* Contact your bank

If you still have not received your refund, please contact us.

8. Contact Us

For any questions regarding returns or refunds, please contact:

support@omyrte.com